Effective Date: April 15, 2025

DVM International FZ LLC (“DVM International,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website [https://dvmintl.com/] (the “Site”), interact with us, or use our services.  

Please read this Privacy Policy carefully. By accessing our Site or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect  

We may collect the following types of personal information:

  • Contact Information: This includes your name, email address, phone number, company name, job title, and postal address.  
  • Account Information: If you create an account on our Site, we may collect your username and password.
  • Usage Information: We collect information about how you use our Site, including the pages you visit, the links you click, the duration of your visit, your IP address, browser type, operating system, and referring website.
  • Device Information: We may collect information about the device you use to access our Site, including the device model and unique device identifiers.
  • Communication Information: We may collect information contained in any communications you send to us, such as inquiries, support requests, and feedback.
  • Marketing and Communication Preferences: We collect information about your preferences for receiving marketing communications from us.  
  • Business Information: If you are a business partner or potential partner, we may collect information related to your business, such as company size, industry, and business needs.
  • Other Information: We may collect other information that you voluntarily provide to us.

2. How We Collect Your Information

We collect your personal information through various means, including:

  • Direct Interactions: When you fill out forms on our Site (e.g., contact forms, subscription forms, account registration), communicate with us via email or phone, or provide information during business interactions.
  • Automated Technologies: As you navigate through our Site, we may automatically collect certain information about your equipment, browsing actions, and patterns using cookies, web beacons, and other tracking technologies. Please see our Cookie Policy [Link to Cookie Policy if you have one, otherwise state “as described below”] for more details.
  • Third-Party Sources: We may receive information about you from third-party sources, such as business partners, marketing platforms, and publicly available sources.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide and Manage Our Services: To operate and maintain our Site, provide you with the information and services you request, manage your account, and fulfill our contractual obligations.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you administrative information.
  • To Personalize Your Experience: To understand your interests and preferences and tailor your experience on our Site.
  • For Marketing and Promotional Purposes: To send you newsletters, marketing communications, and information about our products, services, and promotions that may be of interest to you, in accordance with your marketing preferences.
  • To Improve Our Site and Services: To analyze Site usage, conduct research and development, and improve the content and functionality of our Site and services.
  • For Security and Fraud Prevention: To protect our Site and users from fraud, security breaches, and other illegal activities.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.
  • For Business Operations: To manage our business operations, including accounting, auditing, and legal matters.

4. How We Disclose Your Information

We may disclose your personal information to the following categories of recipients:

  • Affiliates and Subsidiaries: We may share your information with our affiliates and subsidiaries for the purposes described in this Privacy Policy.  
  • Service Providers: We may engage third-party service providers to perform functions on our behalf, such as website hosting, data analysis, email marketing, payment processing, and customer support. These service providers will have access to your personal information only to the extent necessary to perform their services and are obligated to maintain its confidentiality.  
  • Business Partners: We may share information with our business partners, such as the brands we distribute, to facilitate our services and for marketing purposes, where permitted.  
  • Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other third party involved.  
  • With Your Consent: We may disclose your personal information to third parties with your explicit consent.

5. International Data Transfers

As DVM International FZ LLC is located in Sharjah, UAE, and we operate globally, your personal information may be transferred to and processed in countries outside of your country of residence, including the UAE. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. This may include implementing Standard Contractual Clauses approved by relevant authorities.  

6. Your Rights and Choices

You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete personal information.  
  • Erasure: The right to request the deletion of your personal information under certain circumstances.  
  • Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  
  • Objection: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.  
  • Complaint: The right to lodge a complaint with a data protection authority in your jurisdiction.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

7. Cookies and Other Tracking Technologies

Our Site uses cookies and other tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content.  

  • Cookies: Cookies are small text files that are placed on your device when you visit our Site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).  
  • Web Beacons: Web beacons (also known as pixel tags or clear GIFs) are small electronic images that may be used on our Site or in our emails to track user activity.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Site.  

8. Data Security

We have implemented reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.  

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will depend on the nature of the information and the specific purposes for which it is processed.  

10. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

11. Children’s Privacy

Our Site is not intended for children under the age of [Specify Age, e.g., 16]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.  

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our Site with a revised effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after the posting of a revised Privacy Policy constitutes your acceptance of the changes.  

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:  

DVM International FZ LLC [
Al Futtaim Tower, Beniyas Square, Dubai, UAE] Email: [globaltrade@dvmintl.com]

14. Governing Law

This Privacy Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Emirate of Sharjah and the federal laws of the United Arab Emirates, as applicable in Sharjah.  

By using our Site and services, you signify your acceptance of this Privacy Policy.

Note:

  • Please replace the bracketed information above with your specific details.
  • If you have a separate Cookie Policy, make sure to link to it in Section 7. If not, you can expand on your cookie usage within this Privacy Policy.
  • Consider consulting with legal counsel to ensure your Privacy Policy complies with all applicable laws and regulations in your target markets.
  • Regularly review and update this Privacy Policy as your business practices and legal requirements evolve.